Terms & Conditions
These Terms are applicable to all Contracts of any kind made by The Abbey Court Hotel Limited (ACH) and its clients ("the Clients") and apply to all reservations, bookings and agreements for accommodation, dining, function room hire and use of all facilities at ACH. The Abbey Court is a limited company, registered in London and incorporated in the UK.
Its purpose is to serve as a Hotel and Accommodation provider. Its registered address is the same as the hotel's actual address. Its contact telephone number, fax number and email address can be found in the "Contact" section of this web site.
Public registers: details about the limited company's registration can be viewed at www.companieshouse.gov.uk under reference number : 3521122
VAT number: 710 7952 41
Terms & Conditions: detailed below.
Applicable Law: Unless otherwise agreed, English Law, with the English Courts having exclusive jurisdiction in relation to any claim, dispute or difference concerning the service and any matter arising from it.
Credit card surcharges: The Abbey Court Hotel Ltd does not charge any of its clients any surcharges at all for payment by any credit card.
Clients are invited to read these provisions and note their responsibilities, arrangements for payments, cancellation terms and limitations on the liability of ACH.
TERMS OF SUPPLY
1.1 In these Conditions:
means the date on which the Facilities are to be provided or shall start to be provided by ACH;
means the person for whom ACH has agreed to provide the Services in accordance with these Terms;
means the contract for the provision of the Services including these Terms as appropriate;
means the payment specified in clause 5 and Schedule;
means the provision of accommodation, function room hire and/or supply of food and beverages and other Services by ACH for the Client described in writing by ACH and on its website or in its brochure;
The Schedule of deposits and payments and cancellation terms annexed to this Agreement;
means the charges shown in any brochure of ACH or other published literature relating to the Services in force from time to time;
means these terms and conditions.
1.2 The headings in these Terms are for convenience only and shall not affect their interpretation.
2. PROVISIONAL RESERVATION AND CONFIRMATION OF RESERVATIONS
2.1 If ACH confirms the reservation this Contract is conditional on the Client supplying credit card details and the authority for charges to be deducted (including cancellation charges) on the payment terms outlined in the Schedule.
2.2 If credit card details and payment authority are not given to ACH by the Client then subject to any outstanding obligation due to ACH from the Client the Contract will cease to be of effect. The Services that are the subject of the provisional reservation will be released and be resold without any further notification to the Client. If the client has reserved an "Advance purchase non refundable rate", then ACH will proceed to take full payment at the time of reservation.
3. SUPPLY OF THE SERVICES
3.1 ACH shall provide the Services to the Client subject to the Contract.
3.2 The Client shall at its own expense supply ACH with all necessary data or other information relating to the Services within sufficient time to enable ACH to provide the Services in accordance with the Contract. The Client shall ensure the accuracy of all such information. Specific information requirements are contained in the Schedule. ACH may at any time without notifying the Client make any changes to the Services which are necessary to comply with any applicable safety or other statutory requirements, or which do not materially affect the nature or quality of the Services.
4.1 The charges payable by the Client shall be detailed in writing by ACH . If no charges are specified or additional and varied Services are provided to the Client, the Client shall pay the Standard Charges at the prevailing rate on the day the Services are provided and any additional sums which are agreed between ACH and the Client for the provision of the Services .
4.2 ACH may vary the Standard Charges from time to time.
4.3 All charges quoted to the Client for the provision of the Services are inclusive of any Value Added Tax at the applicable rate at the tax point unless otherwise stated.
5. DEPOSIT PAYMENTS
5.1 Deposits are non refundable.
5.2 The different requirements for Deposits are set out in full in the Schedule.
5.3 All packages must be paid for in full at the time of reservation, once reserved all packages are non-refunable and non-exchangable for any other service.
6.1 The payments to ACH to be made by the Client (including Deposits) are to be made on the date(s) and in the amounts to be calculated as specified in the Schedule. ACH reserves the right to pre-authorise personal or business client credit cards, prior to client's arrival to ensure the card is valid and with sufficient funds to cover the entire duration of the client's stay at ACH. In the event a client departs from ACH without settlement of any outstanding invoices, and without a formal agreement on payment of the invoice, ACH reserves the right to pre-authorise and block any amount equivalent to the client's outstanding sum on credit cards maintained on its database, or a credit card which has been used to settle payment for a guest staying in the hotel, whether or not that credit card belongs to a person or company, who themselves may or may not be staying as paying guests of the ACH. By virtue of reserving and staying at the ACH, the clients - as personal or corporate entities - agree to be bound by these conditions, which supercede terms and conditions of their credit card issuing authority.
6.2 If any services under the contract are varied prior to arrival then the payment made will reflect the latest details contained in the written details of ACH.
6.3 Any additional charges due to ACH from the Client for the Services shall be paid by the Client on presentation of an invoice.
7. CANCELLATION CHARGES ("NO SHOWS")
7.1 The Client agrees to pay charges to ACH in the event of cancellation of the Services or if the Client and/or their guests fail to take up the Services at the time and on the day specified in the Contract. The cancellation charges are calculated by reference to the Schedule attached. Advance Payment non refundable rates are not refunded. Clients should ensure they have sufficient insurance to cover their re-imbursement in this matter.
7.2 ACH will provide a cancellation number to a Client in the event of the Client making a cancellation and that number must be used in any future dealings with ACH .
8. VARIATION IN SERVICES REQUIRED
8.1 Any variation of numbers, accommodation and food and beverage requirements specified for the Services or other changes or additions must be agreed by the Client and ACH in writing.
9. LIABILITY OF THE ACH
9.1 When ACH supplies the Services which include any services supplied by a third party, ACH does not give any warranty, guarantee or other term as to their quality, fitness for purpose or otherwise, but shall, where possible, assign to the Client the benefit of any warranty, guarantee or indemnity given by the person supplying the services to ACH.
9.2 ACH shall have no liability to the Client for any loss, damage, costs, expenses or other claims for compensation arising from any instructions supplied by the Client which are incomplete, incorrect, inaccurate, illegible, out of sequence or in the wrong form, or arising from their late arrival or non-arrival, or any other fault of the Client.
9.3 Except in respect of death or personal injury caused by ACH's negligence, or as expressly provided in these Terms, ACH shall not be liable to the Client by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the Contract, for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the negligence of ACH, its servants or agents or otherwise) which arise out of or in connection with the provision of the Services (including any delay in providing or failure to provide the Services) or their use by the Client, and the entire liability of ACH under on in connection with the Contract shall not exceed the amount of ACH 's charges for the provision of the Services, except as expressly provided in these Terms.
ACH may (without limiting any other remedy) at any time terminate the Contract by giving written notice to the Client if the Client commits any breach of these Terms, or if the Client goes into liquidation, becomes bankrupt, makes a voluntary arrangement with its creditors or has a receiver or administrator appointed.
11. CLIENT RESPONSIBILITIES
11.1 Dress code: Guests are required to comply with the dress code of ACH in the Bar and Restaurant. The Client must ensure that any guests of the Client are aware of this requirement.
11.2 Arrival and departure times for accommodation at ACH are 2:00 p.m. and 11a.m respectively. The access and vacate times for all other Services will be as specified in the Programme Sheet and must be strictly adhered to by the Client on all occasions.
11.3 The Client is responsible for the behaviour of his, her or its guests at ACH and in particular for the orderly conduct of guests attending any function or staying in ACH or otherwise making use of the Services. The Client must ensure that no noise or nuisance is caused either for ACH or its other guests and Clients. The Client must comply with any reasonable request of ACH and with any policies of ACH as may apply to the Services from time to time. Social Media: The client, in the event of any grievance or complaint, should first address themselves to the hotel's manager, who will try to resolve any complaint in a timely and fair manner. Where negative comments are posted on travel forums, social media sites, Tripadvisor or any other public media or online media, the hotel reserves the right to take legal action against the client and to recover financial compensation for any loss of income or damage incurred.
GENERAL TERMS FOR EXTERNAL CONTRACTORS AND INDEMNITY
1.1 In these terms: "Contract" means the contract for the provision of the Services including these Terms and, as appropriate, any written description given by ACH. "External Contractor" means production companies, audio visual companies, television, video or film crews, musicians, bands, live acts and any other performers, toastmasters, florists, photographers and designers and any other person who is contracted by the Client in connection with any of the Services. "Services" means the provision of accommodation, function room hire and/or supply of food and beverages and other services by ACH for the Client described in writing by ACH and on its website or in its brochure
2. GENERAL TERMS FOR EXTERNAL CONTRACTORS AND INDEMNITY
2.1 ACH must be notified by the Client of any External Contractor the Client proposes to use and must obtain the permission of ACH to the use of the External Contractor at ACH. ACH reserves the right to refuse access to any External Contractor;
2.2 The Client must on request supply to ACH copies of public liability insurance policies with a minimum limit of liability of ?5 million per claim or such other insurance as may be required from ACH and the receipts for the last premium due for all External Contractors to cover as a minimum any damage or injury to ACH or any of its property, staff, any plant and equipment of ACH, any guest of the Client or ACH or of any Client resulting from any activity of the External Contractor or arising out of the External Contractor being on the premises of ACH or in respect of any equipment brought onto ACH premises by the External Contractor.
2.3 Any electrical, audio visual equipment the Client wishes to use that is not the property of ACH can only be brought into ACH and used with ACH 's written permission. All such equipment must comply with the I.E.E. regulations and safety standards. ACH may at its discretion arrange for its own contractors to inspect any such equipment. The cost of such inspection shall be borne by the Client. The Client will comply with any requirement or direction imposed by ACH following such inspection.
2.4 The Client will comply with the policies of ACH in connection with the construction of any stand, exhibition stand, scaffolding, the use of any plant and equipment that it wishes to bring into ACH and as may generally apply from time to time.
2.5 The Client will indemnify ACH in connection with any loss or damage caused to ACH, its staff, contractors, clients and guests or to any property of ACH or any such persons arising out of the engagement of any External Contractors or if the Client itself brings onto the premises any equipment, plant or machinery in respect of any loss, damage, costs including legal costs that ACH shall incur.
2.6 The Client is permitted to use its own signage subject to complying with the generality of the Contract or any policies of ACH for the use of such signage from time to time within private salons or meeting rooms or suites designated for the Client's use. No signage is permitted by ACH in any other part of ACH and in particular within the public areas.
2.7 The Client will comply with the terms applying to photography as set out in clause 4.
In the public areas of ACH and some staff areas CCTV is in operation and video recordings may be made. This activity is carried out for security and service reasons for the better management of ACH and security for all its Clients and staff.
Photography is permitted in certain areas of the hotel provided it is restrained and does not cause a nuisance. please ask for details. Commercial photography or images including trade marks or trade names requires the prior written consent of ACH.
5.1 The Contract constitutes the entire agreement between the parties, supersedes any previous agreement or understanding and may not be varied except in writing between the parties. All other terms, express or implied by statute or otherwise, are excluded to the fullest extent permitted by law.
5.2 No failure or delay by either party in exercising any of its rights under the Contract shall be deemed to be a waiver of that right, and no waiver by either party of any breach of the Contract by the other shall be considered as a waiver of any subsequent breach of the same or any other provision.
5.3 English law shall apply to the Contract, and the parties agree to submit to the non-exclusive jurisdiction of the English courts.
SCHEDULE OF DEPOSIT, PAYMENT AND CANCELLATION TERMS
|GROUP BOOKINGS (4 Rooms or over)|
|TIMETABLE||REQUIREMENTS *||CANCELLATION CHARGES**|
|Upon reservation||Deposit to cover 1 night accommodation for confirmed room||None: If Deposit not paid within 10 days reservation cancelled|
|3 Months or less||10% of Proforma - deposit as above||10% of Deposit Paid|
|3 working days prior to arrival||ROOMING LIST TO BE PROVIDED plus payment in full|
|On Arrival||Payment in full to have been received or credit card swiped and chip and pin verified (signature if applicable) to guarantee full payment.|
|On Departure||Payment of additional charges during stay|
For services involving accommodation, the Client must supply rooming lists to the relevant contact of the ACH on the date(s) calculated by reference to the Schedule. Failure to provide a rooming list by this time will be deemed cancellation of the booking and the cancellation charges detailed in the Contract will be applicable. Cancellation charges will also be payable should the number of rooms required reduce by more than 10% of the total specified in the Contract based on the total numbers cancelled.
DINING OR MEETING CONTRACTS
For dining or meeting events as specified in the Contract, final numbers must be received by the contact of the ACH no less than 48 hours prior to the Reservation Date. Should the number of guests reduce by more than 10% of the total in the Contract, cancellation charges as set out in the Contract will apply and must be paid by the Client based on the total numbers cancelled.
* Where Account Facilities have been confirmed no Deposit is required but the Account is payable in full within 30 days of receipt receipt of invoice.
** All cancellation charges are subject to possible full reimbursement if accommodation is re-let and payment has been in accordance with Contract.
Any views or opinions presented outside the website and especially on social networks are solely those of the author and do not necessarily represent those of the company. Any comments and subjects are expressly required not to make defamatory statements and not to infringe or authorize any infringement of copyright or any other legal right on the Abbey Court Hotel Notting Hill social networks' pages. Any such communication is contrary to our company policy. The company will not accept any liability in respect of such communication, and the persons responsible will be personally liable for any damages or other liability arising.
General Data Protection Regulation
The categories of guest information that the Company collects, processes, holds and shares include:
- personal information (such as name, address, contact details, email address)
- bank details
Why the Company collects and uses this information
The Company uses employee data to:
- maintain data on guests for record and safety reasons
- enable guests to pay
The lawful basis on which the Company processes this information
The lawful bases for processing this information, in line with Article 6 of the GDPR, are:
(a) Consent: the individual has given clear consent for you to process their personal data for a specific purpose.
(b) Contract: the processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract.
(c) Legal obligation: the processing is necessary for you to comply with the law (not including contractual obligations).
Collecting this information
Whilst the majority of information guests provide to the Company is mandatory, some of it is provided on a voluntary basis. In order to comply with data protection legislation, the Company will inform guests whether they are required to provide certain information or if they have a choice in this.
Storing this information
The Company holds guest data within files (hardcopies) and on the IT system.
Who the Company shares this information with
The Company routinely share this information with:
Why the Company shares employee information
The Company shares guest information for the processing of payment.
Requesting access to your personal data
Under data protection legislation, you have the right to request access to information about you that the Company holds to make a request for your personal information, contact the Hotel Manager.
You also have the right to:
· object to processing of personal data that is likely to cause, or is causing, damage or distress
· prevent processing for the purpose of direct marketing
· object to decisions being taken by automated means
· in certain circumstances, have inaccurate personal data rectified, blocked, erased or destroyed; and
· claim compensation for damages caused by a breach of the Data Protection regulations.
If you have a concern about the way the Company is collecting or using your personal data, we ask that you raise your concern with the Hotel Manager.